Microsoft

"Browser facts" from Microsoft

Google Blogoscoped brings to our attention Microsoft’s Browser Comparison chart.

This is an excellent marketing campaign. I am a big fan of using humor in the advertising, and this is a good example of it. Everyone who has every tried to build a web page knows how horrible the state of the modern browsers is, and how even more horribly standing out Microsoft Internet Explorer is. It’s so horrible that it is even hard to make it funny, but this time Microsoft succeeds.

Just to balance it out a little bit, here are a few random charts that I picked from Google Images search results for “web developer time chart“.

Breakdown of time spent on web development

Frontend web development

Time breakdown of modern web design

Migrating MS Dynamics CRM to SugarCRM

I’ve been a bit quiet for the last couple of month. That’s because I was leading an ambicious project at my new job – migration of a Microsoft Dynamics CRM version 3 to SugarCRM Community Edition version 5.0.0. There were only three people involved, non of us could afford to work full time on the project, and we only had three weeks to do it.

Read on for a story on why it took us longer, how we did, and if it was a success at all.

Continue reading Migrating MS Dynamics CRM to SugarCRM

Some people never learn

Web Worker Daily reports:

With Microsoft’s announcement this week that Outlook and Outlook Express will no longer support desktop access to Hotmail accounts raises some interesting questions on data portability.
After 30th June, Microsoft’s Windows Live Mail application will be the only means by which desktop and offline access to Hotmail accounts will be supported. This effectively means that a Hotmail user’s messages continue to be imprisoned within a closed ecosphere of services and applications. OK, smart people won’t be using Outlook, Outlook Express or Hotmail, but millions do and many have years of messages archived that they may wish to continue accessing outside a web-based interface.

I guess some people never ever learn. Microsoft has screwed its users times after times, and yet there are still millions of them who either trust it blindly or are too lazy to spend a few moments of their lives to look for alternatives. I have no pity for them anymore. They deserve what they are getting.

Microsoft support – a myth or reality?

gapingvoid, a blog well known for cartoons drawn on the back of business cards, has this post about monetizing on open source software – a very old discussion, as we know it. In that post, one IT guy is quoted saying:

“If something goes wrong with Microsoft, I can phone Microsoft up and have it fixed. With Open Source, I have to rely on the community.”

What’s your first thought after reading that? Mine was “Have you ever even called Microsoft support?“. It seems that a lot of people believe in this notion of Microsoft support magically fixing whatever problem they might have with any of the Microsoft product.

The question really is – will they? Myself I never had any experience with Microsoft support, but I know quite a few people who did. Most of them seem to agree that Microsoft support is pretty much like any other technical support service of any other company. Meaning that to get anything good out of it, you have to know how to get through to knowledgeable people and you have to know how to convince them to spend some time with your case. Otherwise, you’ll get into an endless loop of answering machines, checklist questions, and advices like “Please, reboot your computer and call us back“.

I have to say that that makes sense to me. Microsoft is the biggest desktop software vendor. Desktop computer users tend to be the most uninformed and untrained category of users (no offense intended). If even half of them believe in magic of Microsoft support, imagine what Microsoft has to go through to keep their support costs reasonable. If you have a serious problem, you’d probably need to get through all that protection and prove that you know what you are doing and that your case deserves attention. Getting through requires knowledge, experience and patience. How many people of those who believe in Microsoft support actually have the knowledge, experience and patience to get through? I don’t think many do. Am I wrong?
P.S.: By the way, there is an interesting discussion in the comments to that original post.

Follow-up on Yahoo and Microsoft

The other day I wrote a post about possible Yahoo acquisition by Microsoft. There have been some developments to the story. If you haven’t followed it elsewhere, here is a brief summary for you:

Microsoft decided to buy Yahoo (again)
Yahoo said “No” (again)
Microsoft insists in very aggressive ways

There are a couple of posts at Mashable (one and two) which tell how the story unfolds in more details.

What Microsoft does this time, is what they have always been doing. This time it’s just on a slighter bigger scale. And if you ever had any fantasies about how Microsoft cares about you as a customer or partner, take a closer look at what happens now. If they don’t give a flying fork about major players on the Web, who are creating an ecosystem, what do they care about you as an end user?

My extremism years are long over, but I still get to hear “Boycott Microsoft!” scream in my head once in a while. Whatever the case, I believe in natural balance and the equilibrium of all things. I think that Microsoft has been rocking the technology boat for far too long and that things are slowly turning to where they should be. It will take a few more years to make them more obvious to general public, but the trend is there.

In regard to this particular situation, there is a slight chance of Yahoo getting away from this acquisition through an alliance with Google. It’s not as good as if they could just be, but it’s by far better than if they get acquired by Microsoft.