Tag: user interfaces

LinkedIn email love

In the age where pretty much each and every websites considers it its duty to ask for your email address and subscribe you to some kind of mailing list or notification system, it is still rare to see an email integration done right.  Showing bad examples is not my favorite approach to treating the problem, since there are too many of them and they seldom do any good.  Today, however, I have a good example to show.

As many of you know, I am a member of LinkedIn social network for professionals.  One of the things you can do on LinkedIn is join the groups according to your professional interests.  These groups are very much like forums – full of discussions.  The groups you are subscribed to also show up on your profile, so other people can easily see what are you interested in.

LinkedIn has a system of notifications, where you could get an email for when something happens in those discussions.  You can get individual emails or digests.  In most systems that I’ve used until now, the setting is only up to the user.  If one gets too many emails, a switch to digest mode usually happens.  If too few are coming in, then the opposite occurs.  I can’t remember a system that was helping the user to make a decision or to realize a need for the change.

Today I received the following email from LinkedIn.

Apparently, the system is smart enough to realize that I’ve been busy and didn’t have the time to follow up discussions in this particular group.  So it not only suggested, but automatically changed a preference for me.  It notified me accordingly, and provided a quick way to change it back (‘Change Settings’ button).

This is how you tell your users you love them.  I have no other way to interpret this.  Very well done!

eBay’s newest patent

Steve Yegge lets us all know about the newest eBay patent:

San Jose, CA (Reuters) — Online auctions cartel eBay (NASDAQ: EBAY) and its collections and incarceration arm PayPal announced that on July 21, 2011, the two companies had jointly been awarded United States Patent No. 105960411 for their innovative 10-click “Buy it Now” purchasing pipeline.

The newly-patented buying system guides users through an intuitive, step-by-step process of clicking “Buy It Now”, entering your password, logging in because they signed your sorry ass out again, getting upsold shit you don’t want, continuing to your original destination, accepting the default quantity of 1 (otherwise known as “It”), committing to buy, clicking “Pay Now”, entering a different password than your first one, clicking “Log In” again god dammit, declining to borrow money from eBay’s usury department, reviewing the goddamn purchase details since by now you’ve completely forgotten what the hell you were buying, and finally confirming the god damned payment already.

The 10-click checkout system, known colloquially as 10CLICKFU — which many loyal users believe stands for “10 Clicks For You” — was recently awarded top honors by the National Alliance of Reconstructive Hand Surgeons. 10CLICKFU incorporates a variable number of clicks ranging from eight to upwards of fifteen, but eBay’s patent stipulates that any purchasing system that lies to you at least nine times about the “Now” part of “Buy It Now” is covered by their invention.

Read the full press release for more details.

Gnome3 Tutorial

Here is one solid piece of advice I can give you after spending way too much time tweaking Gnome 3 in the last few days: read this Gnome 3 tutorial.  Don’t just scroll through it.  Read every single word of it.  It will save you a lot of time and hair pulling.  I promise.

Fedora 15 : Gnome3, here we go again

As you probably know, Fedora 15 was released yesterday.  I’ve been waiting for this release with a big worry in my heart.  While I did, of course, want to have a look at the new service manager systemd and enjoy the power management improvements, I had my doubts about Gnome3.   My doubts were based on two reasons.

Firstly, for the last decade or so, every major release of Gnome or KDE disrupts my workflow so much that I have no other option but to switch to an alternative desktop manager.  When the new KDE comes out, I switch to Gnome and when the new Gnome comes out I’m going back to KDE.  Not because I want to, but because there is a limit to how much I can take.

Secondly, because I’ve heard so much praise about Gnome3 and the new Gnome Shell, that I actually tried it out when it was in early beta.  I was puzzled then and I hoped that something would be done about the migration process.

Don’t get me wrong, I like new software, new ideas, and new designs.  But I also need to work.  My daily routine doesn’t require much desktop usage – I spend most of my time in the browser and in the text editor – but I do rely on things to work.  In particular, I need my shortcuts to work, I need my desktop icons to be where I left them, I need application shortcuts and system monitoring widgets.

Back when KDE4 was released, they decided to get rid of desktop icons.  There was a way to add a folder view to the desktop and sort of have the same functionality, but it was too different for my tastes.  Now, Gnome3 goes south too.  After the upgrade to Fedora 15, Gnome3 kicks in, and all the icons from the desktop are gone.  They are still in your Desktop folder, but they are not displayed on the desktop anymore.  And I can’t seem to find a way to add them back.  Also, all widgets and application shortcuts are gone from the panels.  Yes, you can now switch and search and find applications, but it’s way longer than just clicking on an application shortcut in the top or bottom panel.  As to the CPU, network, and other system monitoring gadgets, I can’t see away to add them back.  And that brings me to the next point…

Migration path.  It is a common practice in software design to guide the user through the interface when the user sees the interface for the first time.  Especially when the user is used to seeing a totally different interface previously.  A couple of arrows showing where things are would help a lot.  A quick tour guide would be ideal.  But none of that appeared in my fresh Gnome3 desktop.  I somewhat figured out how to move around.  But I am far away from being productive with this new interface.  And even to get to where I am – I had to spend a couple of hours, given that I am also a technical person with some understanding of how desktops work and what they do.  A though of upgrading my wife’s and my son’s computers sends shivers down my spine.  It will be a disaster.  I’m not comfortable with not upgrading them also, but I guess they’ll have to stay on Fedora 14 for now.

There is something else that bugs me quite a bit about these new changes.  They seem to be fixing stuff which is not broken.  I mean pretty much every desktop user out there is familiar with the desktop workspace, icons, shortcuts and main menu.  Why change that?  It does work!  Are there things that don’t work?  Well, since the beginning of times, people were complaining that you can’t change Gnome calendar display to show Monday as the start of the week (yeah, there is a way, which involves locale compilation and system-wide changes), and flag icons on the keyboard layout switch (there was a workaround for the older version of Gnome which I applied, but now the icons are gone again).

I do appreciate all the hard work all those brilliant people put into this new Fedora 15 and Gnome3 releases.  Thank you all.  I know, you worked hard.   But the result is a devastating user experience, as it is now.  And it doesn’t have to be.  It’s like 99% of the work was done and only a tiny bit is missing.  But without that one bit, the other 99% don’t make any sense.  This is a great pity.

With that, I’ll spend another couple of hours trying to figure this Gnome3 thing out and if it won’t start working for me by some magic coincidence, I’ll have to switch to KDE.  Again.

P.S.: As for the rest of the Fedora 15 release, it looks alright.  I did lost my wireless connectivity on my home laptop, but that is probably because kmod-wl-something is not available for the new kernel or yum didn’t pick it up.  I’ll stick a cable in it later today and will try to update.  Hopefully it will work out.

P.P.S. : My brother pointed out to me that some of my problems can be fixed by installing gnome-tweak-tool and tweaking the configuration. At least I got my Desktop icons on the desktop now.