SugarCRM deployment efforts

Since we started working on SugarCRM in the office, one of the hardest tasks that we had was solving the deployment issue.  On one hand, SugarCRM comes with some really nice GUI tools, such Studio and Module Builder.  On the other hand, the system is large and complex and should be developed and tested in a separate, non-production environment.

We’ve spent a lot of effort over the last couple of month trying to solve the puzzle.  The problem is that there is a tricky combination of files updates and database changes, some of which can be just copied over while others have to be executed from the destination machine’s administration.

So, what we did first was complete separation of environments.  Each developer had his own machine on which he could install and configure as many instances of SugarCRM as he saw fit.  Also, each developer had a separate branch in the Subversion, so that he could work on his own stuff without being afraid to run into conflict with anyone.

After that, we created a development server with a checkout of common trunk.  For extra insurance, we did a checkout from a system user, who does not have any write permissions in the repository.  In this case, even if someone will accidentally try to commit from the development server, we would be sure that it fails.

Now, each developer had to merge his changes into trunk, and then test them on the development server.  This procedure is very similar to the production deployment and consisted of two parts.  Firts part was updating all the relevant files (a bit more on this in a moment) with svn update.  Second part was logging into SugarCRM and doing Admin -> Repair -> Quick Repair and Rebuild.

The graphical tools that come with SugarCRM are powerful, but a bit confusing.  The biggest confusion for me was (and maybe still is) between Module Builder and Studio.  Studio can be used to customize core modules that are shipped with SugarCRM.  The results of these customizations are stored in custom/modules directory, and when loaded into the database, can be observed in _cstm tables (for example, accounts_cstm).  This is where new custom fields and things like that are going.  Module Builder is a tool which can help you customize existing modules or build the new ones. The confusion here is because both of these tools can be used to do the same things.  But with Module Builder you’d be working closer to the core system and modifying “original” functionality.  You can build your own modules too, by the way.  The results of the Module Builder work with go into modules/ directory, and changes in the database will take place in the original tables.  One thing to remember though, is that you’ll need to push Save & Deploy button every time you are finished with changes in Module Builder.  This is like compiling and building a module.  If you forget this step, then your module will hang in its source somewhere around custom/modulebuilder directory.

Another thing to keep in mind is the sillyness of the machine trying to figure out another machine.  Meaning that Subversion will often have issues trying to figure out the changes from the last commit, and these issues would be often caused by a lot of automatically generated code by SugarCRM.  In most of these problematic cases, Subversion will just merge the changes, and this would often result in a broken system.  I’ve found at least two reasons behind these: small context size that Subversion uses (3 lines or so) confuses it sometimes, bringing it to a wrong place in the file to do the merging; and rather messy automatically generated stuff by SugarCRM – unnecessary reordering and mixed (DOS and UNIX) ends of lines in a single file.  These problems are mostly related to vardef files (vardef.php and anything *def.php) and language dictionaries (anything with *en_us*php, or whatever your locale is).  The solution we are using at the moment is simple, although a bit heavy on the manual work – instead of merging the changes and checking them every time we simply remove old versions of files and add the new ones in two separate commits.  These way Subversion treats the files as completely different ones and real removes and re-creates them instead of trying to merge.

We follow exactly the same procedure now to deploy to the production server.  We just merge code from trunk/ to branches/stable , commit, then update the files on the production server, and then do the Quick Repair and Rebuild.

The thing about Quick Repair and Rebuild is that it takes the update definitions of your forms and layouts and rebuilds compiled templates.  It also compares the structure of the database with the update definitions in the files and, if needed, updates the database scheme too.  Sometimes you’d get an error of missing table (usually custom tables with _cstm suffix) – just create an empty table manually.  Put a couple of standard fields like id_c, date_modified, and date_entered.  After that, field modifications should be OK.  In case you run into a problem with updates to several fields at once, make sure that SugarCRM put a semicolon (;) at the end of each SQL statement that it shows you in a popup window.  For some weird reason, sometimes it just works, and sometimes it tries to execute several queries without separating them one from another.

So far the setup seems to be working for us just fine, but I’m sure that we’ll have a few changes here and there.  I’ll let you know once we find any better way of doing things.  In the meantime, here are some links that might help your development efforts:

Wakoopa – one of those things that I don’t get

There are things that are as obvious as daylight.  There are things that I need to research and think over to understand.  And there are things that feel like I’ll never understand.  Wakoopa is one of them.

I first heard about Wakoopa back in April when I was in Amsterdam, at The Next Web 2008 Conference.  Wakoopa is a European social network that unites people who want to share the information about software they use.  If you are one of them, all you need to do is register at the network and download client software to install on your computer.  Once you are done, Wakoopa will track which software you use and how (often).  It will then upload these information to the social network, where you will be able to find other people who use the same software (advice? shared experience?) as well as other software that people similar to you use (expanding horizons?).

The booth of Wakoopa startup was one of the busiest at the conference.  And the company went through a few investment rounds, one of which I just read about in The Next Web blog.

And I still don’t get it.

First of all, I have the feeling that software moves to the web.  Not all of it and not as fast as I’d like it to, but the future seems to be pretty much web-based.  Secondly, those people who are technically literate enough to find, download, and install Wakoopa, are, I belive, literate enough to figure out their issues with current software and find similar software if need be, using nothing by Google and IRC.  Thirdly, there is this evergrowing privacy concern, that itches every time words “tracking” and “sharing” are used. Fourthly, there is the question of licensed software vs. pirated software, which needs to be addressed by way too many Windows users (primary target for Wakoopa software and social network).  Fifthly, there are likely to be quite a few conflicts between people at work and corporate sysadmins. Sixthly, …

With all that, I can still see that there will be a few people here and there who would probably like to participate in this experiement.  But, the thing that I don’t quite understand is how this experiment became so large.  I mean, there are millions of investment, thousands of users, and lots and lots of hype.  I don’t get it.  Anyone care to explain? Or guess maybe?


P.S.: Not that I am jelous of Wakoopa or anything.  They are doing something that apparently has a lot of demand, so I wish the best of luck to them.

How much for WordPress?

The other day Bloggin Pro posted a question “Would You Pay for WordPress and How Much?“.  Of course, I’ve already mentioned that I have no problem paying for WordPress.  How much?  Well, I think that around $50 per installation is a fair price.  But that is not for me to decide.

I thing I keep thinking about though.  A big part of what WordPress is, is it’s freedom. Anyone can get it. Anyone can use it for whatever they want.  Anyone can modify it.  And a lot of people do.  If WordPress will ever become commercial software, it will greatly decrease the amount of people who use it, test it, and develop for it.  And with that, the value of WordPress will stop growing as it is now.  Once the value of it will stop growing as it is now, a lot of people will reconsider their answer to the question “Are you prepared to pay for WordPress?”.

Gladly, Matt and the rest of the Automattic gang seem to clearly understand that.

Toolbox : WordPress, CakePHP, SugarCRM, RT

Over the last couple of years I’ve been working a lot with these four applications – WordPress, CakePHP, SugarCRM, and RT.  Each of these is beautiful in its own way.  Each of these tools is an Open Source Software. Each of these tools has a large community. Each of these tools has a free and commercial support and development. Each of these can be used in a number of ways to solve a whole range of problems.  Let me briefly introduce each one of them.

Continue reading Toolbox : WordPress, CakePHP, SugarCRM, RT

Annoying software

Slashdot is running the post about annoying software.  The fact that Slashdot crowd mostly consists of computer geeks is sort of a guarantee for some interesting comments.

With my Fedora 9 saga I had to review and try a lot of new software.  Needless to say, I found quite a few annoying bits.  Here is a brief list, just to give you an idea:

  • Clock applet in Gnome. It shows calendar with Sunday being first day of the week.  If you don’t like it, you’ll have to recompile your locale to change it. This one is cancelled out though by an excellent support of Google Calendar (or, for that matter, any other web published calendar).
  • Metacity window manager in Gnome. Window titles are displayed in the middle.  This is really annoying for those of us who are used to seeing them on the left.  There is no option to change this setting either in GUI or in GConf.
  • Pidgin new message notification. I once had it popping up nice looking bubbles, but I don’t remember how I managed to do it.  I also don’t remember how I managed to break it.  And I have no idea to bring them back.  I really miss them though.
  • WordPress 2.5 post editing screen. It has been much reworked in the latest version and looks and feels so much better. However, the list of categories was moved from a really convenient location on the right of the screen to a really inconvenient location at the bottom of the screen.
  • FileZilla FTP manager. This one drives me nuts with server connections.  It either disconnects every 40 seconds when being idle.  Or it keeps multiple connections open forever and most FTP servers block me out temporary.
  • Request Tracker (RT3). Works perfectly with queues and tickets, but annoys the heck out of me when I need to do something with users.  Users aren’t first level citizens, like tickets.
  • SugarCRM. Excellent business tool, with lots of small annoyances, like not being able to set default user role, disable theme selector everywhere, change logos to company ones, lock down the functionality, etc.  Most of these are easily fixable.  But some aren’t as trivial as they may sound or seem.
  • Google Reader. This one annoys me a bit (but often) when I want to leave a few items in the feed unread and go deeper into archives.  Somehow it keeps marking everything I passed as read.

Now, what piece of software were you annoyed with recently?