Tag: bug tracking

Integrating RT3 with Subversion

As I have mentioned a few times before, I am a big fan of using BestPractical RT3 for all sorts of things, including, but not limited to, bug tracking during project development.  I see a great benefit in having a single system for both technical support and development departments.  Bugs can be reported by customers, investigated by technical support department, passed on to developers, fixed and tested, and then passed back to technical support department to verify with the customer and resolve.

Needless to say, integrating RT3 with Subversion can be of great benefit.  In this case, not only you will have full history of bug reports, but you’ll also see which code changes were made for each bug report.  Learning from previous bug fixes and having a quick way to see why something was changed is priceless.

Read more to see how RT3 can be integrated with Subversion.  You can also easily adopt the same approach to other version control systems.

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MantisBT vs. RT3

I’ve been praising Best Pratical’s RT3 (aka Request Tracker) for a long time.  So at my new job, given a new start, I thought that I maybe need to explore other options and widen my horizons.  After all, the needs were much less and much simpler.  We just needed a bug tracking application for three people or so and for a single project.  There was a possibility of more people joining the team later and more projects starting up, so I didn’t want to limit ourselves too much.  But immediate needs were quite simple.

After a good look around, I decided to give Mantis Bug Tracker another try.  I remember using it for a bit back when the project just started.  I even remember patching it to fit my needs back then.

During those few years that I haven’t looked at MantisBT it grew and developed quite a bit.  It is a stable, feature-rich, yet simple to manage application.  We’ve used it for the whole two month before our needs changed again and we started looking back at RT3.  Never-the-less I am glad we used it and got experience with another tool.  I got a few ideas out of it, which I will be implementing in our new RT3 installation.  Below are the few things that I loved and hated about the MantisBT.  Maybe you’ll find them useful.

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