All - Leonid Mamchenkov

Microsoft support – a myth or reality?

gapingvoid, a blog well known for cartoons drawn on the back of business cards, has this post about monetizing on open source software – a very old discussion, as we know it. In that post, one IT guy is quoted saying:

“If something goes wrong with Microsoft, I can phone Microsoft up and have it fixed. With Open Source, I have to rely on the community.”

What’s your first thought after reading that? Mine was “Have you ever even called Microsoft support?“. It seems that a lot of people believe in this notion of Microsoft support magically fixing whatever problem they might have with any of the Microsoft product.

The question really is – will they? Myself I never had any experience with Microsoft support, but I know quite a few people who did. Most of them seem to agree that Microsoft support is pretty much like any other technical support service of any other company. Meaning that to get anything good out of it, you have to know how to get through to knowledgeable people and you have to know how to convince them to spend some time with your case. Otherwise, you’ll get into an endless loop of answering machines, checklist questions, and advices like “Please, reboot your computer and call us back“.

I have to say that that makes sense to me. Microsoft is the biggest desktop software vendor. Desktop computer users tend to be the most uninformed and untrained category of users (no offense intended). If even half of them believe in magic of Microsoft support, imagine what Microsoft has to go through to keep their support costs reasonable. If you have a serious problem, you’d probably need to get through all that protection and prove that you know what you are doing and that your case deserves attention. Getting through requires knowledge, experience and patience. How many people of those who believe in Microsoft support actually have the knowledge, experience and patience to get through? I don’t think many do. Am I wrong?
P.S.: By the way, there is an interesting discussion in the comments to that original post.

Flickr videos

Flickr has recently added support for videos. Many thought (and some still do) that it was an April Fool’s joke, because the information broke out on the 1st of April, but it seems that it was no joke after all.

Screenshot of Flickr upload page

When I heard about it, I was a bit surprised, and had a slight negative feeling about it. Flickr seemed to do just fine as they were. The photo site community is very different from the video site community. And don’t we already have YouTube, Google Video, Metacafe, and a tonne of other video sites? Why Flickr should be spoiled by videos?

But after I spent some time reading about and checking the implementation, I have to say that I like it. There is a FAQ about this new feature which does a good job explaining the idea behind it. There are many ways to define what a video is and how it should be handled. Flickr went for a very nice definition – “a long photo“. They have imposed a 90 second time limit on all videos, as well as allowed uploads to Pro accounts only for now. That’s about as right as it could have been done.

Indeed there is a need for short video support on Flickr. I do have a YouTube account, but it’s not what I need right now. I am not doing a lot of videos, and the ones I do usually complement the photos nicely. Most of my videos are very short and rather personal. For these needs, YouTube is a bit too much with its noisy community, channels, and subscribers. But Flickr videos seems to be spot on! I suspect there going to be a few changes and adjustments to the current functionality in the near future, but even as it is now, it’s pretty handy.

Have you tried Flickr videos? What do you think?

The sad truth about web working

Celine Roque of Web Worker Daily makes yet another observation that makes one nod his head in agreement:

There’s a slight irony about being a web worker and staying in your home office most of the time.

The post goes on to suggest a few ways to spice up your life, in case you are a web worker…

Walking robot fun

Via Exler’s blog I came across these two videos. First is the really amazing walking robot. This is the best I’ve seen so far (although I am not a big robot fan or anything). This robot walks better than many humans that I know. Even better than I can do myself. A must see.

Secondly comes the hilarious parody for the above video. If you saw the first video and haven’t laughed at the second one – there is something really strange with your sense of humor. It must be broken I guess.

Check them out!

Diggnation live in Amsterdam

First of all, a confession. I was aware of the fact that there is such a show (or video podcast) – Diggnation. I was aware of the fact that it is somehow related to the Digg web site. And I think I even remember watching a couple of episodes a long time ago. But, all of that was in my passive memory. I wouldn’t remember what the show was about, if it was funny at all, or even who or how many of the hosts there were. So, when I was checking the agenda for The Next Web Conference 2008, I couldn’t have imagined what the “DIGGnation, live recorded from Amsterdam!” entry at the end of day 1 was all about.

The situation started to change when I noticed that at the end of the day there was a stream of new people in the conference hall, and that many of them were wearing Diggnation t-shirts. That kind of looked suspicious – are they all coming specifically for the show while avoiding the conference as a whole? It turned out it was indeed so (I later spoke to a few people who came from all over Europe just for Diggnation).

The Diggnation live in Amsterdam episode is up and you can see yourself how it was. There was also a live stream during the recording, and the whole thing was somewhat longer with preparations and closing of the show, but it will give you an idea of how it went. There were indeed a few rounds of free beers for the audience, and there was indeed this awesome dude with two joints for the hosts.

I enjoyed the show so much that I actually watched a few episodes back and will probably watch the new ones now and then. If have a very sensitive sense of humor, you should probably skip. All the rest – you’ll have a blast.