PagerDuty shares their Incident Response Documentation:
This documentation covers parts of the PagerDuty Incident Response process. It is a cut-down version of our internal documentation, used at PagerDuty for any major incidents, and to prepare new employees for on-call responsibilities. It provides information not only on preparing for an incident, but also what to do during and after. It is intended to be used by on-call practitioners and those involved in an operational incident response process (or those wishing to enact a formal incident response process).
I think this is a goldmine for anybody involved with incident response teams, operations, monitoring, technical support, network centers, and other similar setups. Â Not only it covers the specific steps and expectations during different situations, but it also defines the culture, which the company is trying to built.
I wish I had this 15 years ago when I was involved in setting up the Network Operations Center (NOC). Â I will definitely use it in the near future, when we’ll be setting up the support department at work.
