Request Tracker (aka RT) comes with a very powerful, yet not too widely known tool – initialdata. This helps with automating configuration of the new system and data migration. Combined with the power of Perl’s map() function, some really awesome things can be done in a jiffy.
Here is a snippet I’ve used recently, to set a list of access rights to a list of queues:
push @ACL, map { my $queue = $_; map { { GroupDomain => 'SystemInternal', GroupType => 'Everyone', Queue => $queue, Right => $_, } } qw( CreateTicket ReplyToTicket ) } qw( dpt-Support-EN dpt-Support-RU dpt-Support-FR );
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