Request Tracker

Single Sign-On Between SugarCRM and Request Tracker

As mentioned before, over the last few month I’ve been involved in quite a few integration projects, using mostly SugarCRM and Request Tracker. One of the interesting challenges was the Single Sign-On (SSO) between the two.

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Open Source software is so reassuring …

There’s nothing like working on a problem for a few days and getting to the reassuring code snippet like this:

sub PSGIApp {
    my $self = shift;

    # XXX: this is fucked
    require HTML::Mason::CGIHandler;
    require HTML::Mason::PSGIHandler::Streamy;
    my $h = RT::Interface::Web::Handler::NewHandler('HTML::Mason::PSGIHandler::Streamy');

    $self->InitSessionDir;

    my $mason = sub {
        my $env = shift;

        # mod_fastcgi starts with an empty %ENV, but provides it on each
        # request.  Pick it up and cache it during the first request.
        $ENV{PATH} //= $env->{PATH};

        # HTML::Mason::Utils::cgi_request_args uses $ENV{QUERY_STRING} to
        # determine if to call url_param or not
        # (see comments in HTML::Mason::Utils::cgi_request_args)
        $ENV{QUERY_STRING} = $env->{QUERY_STRING};

The first comment is misleading. It throws you off. Almost make you close the file and go somewhere else. But that’s just a little frustration from the last few days. The solution to my problem is here too… And that’s when the warm, cozy feeling I have for the Open Source Software kicks in.

P.S.: both the problem and the solution will be posted separately.

SugarCRM, RoundCube and Request Tracker integration on a single domain

In my years of working as a system administrator I’ve done some pretty complex setups and integration solutions, but I don’t think I’ve done anything as twisted as this one recently. The setup is part of the large and complex client project, built on their infrastructure, with quite a few requirements and a whole array of limitations. Several systems were integrated together, but in this particular post I’m focusing primarily on the SugarCRM, RoundCube and Request Tracker. Also, I am not going to cover the integration to full extent – just the email related parts.

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Custom Single Sign-On with Nginx and Auth Request Module

In a recent project I crashed into a wall. At least for a couple of days that is. The requirement was to integrate the Request Tracker (aka RT) installation on CentOS 7 server with Nginx to a client’s company single sign-on solution. Which wasn’t LDAP. Or Active Directory. Or anything standard at all – a complete homegrown system.

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RT initialdata and Perl’s nested map

Request Tracker (aka RT) comes with a very powerful, yet not too widely known tool – initialdata. This helps with automating configuration of the new system and data migration. Combined with the power of Perl’s map() function, some really awesome things can be done in a jiffy.

Here is a snippet I’ve used recently, to set a list of access rights to a list of queues:

push @ACL, map {
  my $queue = $_;
  map {
    {
      GroupDomain => 'SystemInternal',
      GroupType => 'Everyone',
      Queue => $queue,
      Right => $_,
    }
  } qw(
    CreateTicket
    ReplyToTicket
  )
} qw(
  dpt-Support-EN
  dpt-Support-RU
  dpt-Support-FR
);