Category: Sysadmin

System administration is a special are of IT. It also has a special place in my heart. It is an interesting mixture of all the other disciplines, both common across the whole industry, and at the same time unique for each person, company, and geographical location. When I have something to say or share about system administration, I use this category.

RT initialdata and Perl’s nested map

Request Tracker (aka RT) comes with a very powerful, yet not too widely known tool – initialdata.  This helps with automating configuration of the new system and data migration.  Combined with the power of Perl’s map() function, some really awesome things can be done in a jiffy.

Here is a snippet I’ve used recently, to set a list of access rights to a list of queues:

push @ACL, map {
  my $queue = $_;
  map {
    {
      GroupDomain => 'SystemInternal',
      GroupType => 'Everyone',
      Queue => $queue,
      Right => $_,
    }
  } qw(
    CreateTicket
    ReplyToTicket
  )
} qw(
  dpt-Support-EN
  dpt-Support-RU
  dpt-Support-FR
);