How to handle web rudeness?

Web Worker Daily asks an interesting question – “How do you handle web rudeness?”

This is probably a nobrainer for people who have been on the web for some time, but newcomers, especially those to the blogosphere and the world of forums, are often puzzled.  It’s very easy to insult someone on the web.  Pick a forum or a blog.  Write a comment.  You’re done.  And sad fact of life is that many people do just that.

Having a blog (albeit not the most popular) for a few years now, I’ve seen some of that rudeness and some of those insults.  Both private and public.  And here is how I go about them.

First of all, I treat both private and public insults equally. I don’t differentiate.  If I can think of the way to make fun of it, I respond publicly. If I can’t, I just delete and ignore the comment.  If I get two or more insults in a row  from the same person, I ban, blacklist, and filter the originating username, IP address, and email.  And then I don’t care.

My thinking is that there is enough crap going on already, to take some more from the Web.  I consider the Internet to be the best thing since… since… since… since the beginning of times.  If something bad is coming out  of it, I either convert it into good (humor, smile, good mood), or I totally get rid of it.  It’s as simple as that.

P.S.: Just to make something crystal clear – with non-insulting comments I respond in the same scope.  If the message was private, I reply in private. If it was public, I reply in public.  Sometimes, if I feel like the public can benefit from a private discussion, I’d ask the permission of the other party to publish the conversation.  To be on the safe side, I’d often forward the preview of the post too, to clarify what exactly will be published.  Insulting comments never get a private reply – it’s either nothing, or a public joke.