Frequently Asked Questions question

Joel Spolsky raises an issue about Superstitious FAQ Writers:

Have you noticed that FAQ pages for online services almost never include instructions for how to cancel your account?

Yes, I’ve noticed that. But I’ve also noticed something else, something that forces me to constantly ask the same questioin every time I see a FAQ: “Have you noticed that FAQ pages almost never include really frequently asked questions?” They seem to only have questions that authors THINK are frequent. Either that or something else is a reason for that I never use FAQ pages.

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