OTRS

Two of the most frequent programs that get mentioned in bug/ticket/issue tracking discussions are RT and Bugzilla. Bugzilla is more oriented towards software development and technical personnel, while RT is more business oriented and for non-technical personnel. Recently, though, I am hearing about ORTS pretty often.

OTRS – Open Ticket Request System. It looks like it is very similar to RT with queus, templates, and other stuff. It is written in Perl and was tested on a number of platforms. Check it out if you are in need.

In America

I’ve just watched “In America” on DVD. This is an excellent drama about difficulties of life in general and immigration in particular. This film brings up such topics as religion, faith, and family. The story is good, the setups and camera work are excellent and there is plenty of good acting.

This is strongly recommended for both family and individual watching. Worth a rent and a movie going. 10 out of 10 is my verdict.

Warning: if you are a crying type (like I am) take a couple of paper tissue bags with you. You will gonna need it.