Disrupting FedEx: The Startups Unbundling FedEx, UPS and the Logistics Industry
I had yet another negative experience with FedEx today.
I need to sand a small package with 6 beer glasses to Moscow, Russia. I wanted them to be delivered fast and for delivery to be paid by the recepient. I wasn’t sure that FedEx could provide me with the service so I passed by their office a couple of days ago and asked if they could do it.
After I spent about 20 minutes explaining to the clerk what it was exactly that I wanted, she told me that there shouldn’t be any problem. The only thing she wasn’t sure was the taxes that Russian customs office would ask to pay. I said that those shouldn’t be much as the package itself is a gift and has a very low value of about 15 CYP.
I also asked if FedEx could provide me with any form of packaging as I wasn’t sure that I could pack the glass appropriately myself. FedEx doesn’t do packaging, which looked a bit stupid to me, but who am I to judge.
I found the proper packaing myself and came with the box today expecting it to be sent. There was a different clerk in the office this time. I explained again what I wanted. 10 minutes later she confirmed with the headquarters that fragile items in general and glass in particular are not accepted by FedEx.
I stood there for three minutes with the WTF expression on my face and then left. Shocked. Was it so difficult to tell it to me the first time? I mean, I made myself clear at all times that I am about to send some fragile items. What are they thinking over there? And why not take it? What is so different with fragile items? All you have to do to deliver them properly is to not throw them hard on the floor. Putting fragile packages on top of the baggage heap is not even as important.
I don’t know… This doesn’t feel right…