Category: Technology

I work in technology sector. And I do round a clock, not only from 9 to 5. It is my bread and butter, it is my hobby, it is the fascination of my life. And with the current rate of change particular in information technology (IT), there is always something new to learn, to try, to talk about. I often post news, thoughts, and reviews. And when I do, this is the category I use.

OTRS

Two of the most frequent programs that get mentioned in bug/ticket/issue tracking discussions are RT and Bugzilla. Bugzilla is more oriented towards software development and technical personnel, while RT is more business oriented and for non-technical personnel. Recently, though, I am hearing about ORTS pretty often.

OTRS – Open Ticket Request System. It looks like it is very similar to RT with queus, templates, and other stuff. It is written in Perl and was tested on a number of platforms. Check it out if you are in need.

Website of Class::DBI module

Via comments to this note at PerlMonks, I’ve learned that Class:: DBI actually has its own website. There you can find all sorts of useful stuff from links to plugins (!!!) for this module, to links to articles about the module, and even a cookbook. Now this is one proper way to maintain a module!

On technical support

It is a well known fact that technical support personnel has to answer most stupid questions out there on planet Earth. Well, sometimes, in order to minimize the number of such questions they create Frequently Asked Questions (FAQ) lists, Knoweldge Bases, and other sections on their websites. I’ve got an excellent example of this in my inbox today:

How to pick up and carry your iMac G5
Don’t know how to pick up and carry your iMac G5? It’s easy. Before moving your computer, make sure all cables and cords are disconnected.Pick up the iMac G5 by grasping both sides of the computer. Carry it to wherever you wish.

Original came from here. Yup, straight from Apple Computers Inc.