{"id":8202,"date":"2004-11-13T15:16:58","date_gmt":"2004-11-13T13:16:58","guid":{"rendered":"https:\/\/mamchenkov.net\/wordpress\/2004\/11\/13\/on-technical-support\/"},"modified":"2005-04-10T01:58:30","modified_gmt":"2005-04-09T22:58:30","slug":"on-technical-support","status":"publish","type":"post","link":"https:\/\/mamchenkov.net\/wordpress\/2004\/11\/13\/on-technical-support\/","title":{"rendered":"On technical support"},"content":{"rendered":"<!-- google_ad_section_start -->\n<p>It is a well known fact that technical support personnel has to answer most stupid questions out there on planet Earth.  Well, sometimes, in order to minimize the number of such questions they create Frequently Asked Questions (FAQ) lists, Knoweldge Bases, and other sections on their websites.  I&#8217;ve got an excellent example of this in my inbox today:<\/p>\n<blockquote><p><b>How to pick up and carry your iMac G5<\/b><br \/>\nDon&#8217;t know how to pick up and carry your iMac G5? It&#8217;s easy. Before moving your computer, make sure all cables and cords are disconnected.Pick up the iMac G5 by grasping both sides of the computer. Carry it to wherever you wish.<\/p><\/blockquote>\n<p>Original came from <a href=\"http:\/\/docs.info.apple.com\/article.html?artnum=86816\">here<\/a>.  Yup, straight from Apple Computers Inc.<\/p>\n<!-- google_ad_section_end -->\n","protected":false},"excerpt":{"rendered":"<!-- google_ad_section_start -->\n<p>It is a well known fact that technical support personnel has to answer most stupid questions out there on planet Earth. Well, sometimes, in order to minimize the number of such questions they create Frequently Asked Questions (FAQ) lists, Knoweldge Bases, and other sections on their websites. I&#8217;ve got an excellent example of this in &hellip; <a href=\"https:\/\/mamchenkov.net\/wordpress\/2004\/11\/13\/on-technical-support\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">On technical support<\/span><\/a><\/p>\n<!-- google_ad_section_end -->\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_links_to":"","_links_to_target":""},"categories":[1,62],"tags":[2418],"keyring_services":[],"class_list":["post-8202","post","type-post","status-publish","format-standard","hentry","category-general","category-technology","tag-humor"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":7222,"url":"https:\/\/mamchenkov.net\/wordpress\/2003\/08\/25\/links-to-some-photography-reading\/","url_meta":{"origin":8202,"position":0},"title":"Links to some photography reading","author":"Leonid Mamchenkov","date":"August 25, 2003","format":false,"excerpt":"Lots and lots of reading about photography. Photo.net guys are doing a good job for beginners like me. David Barnes did a nice 6-part article. Digital Photography review has a Learn section. And of course there is a bunch of other tutorials and links. All these photography reading urges me\u2026","rel":"","context":"In &quot;All&quot;","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":267,"url":"https:\/\/mamchenkov.net\/wordpress\/2003\/06\/29\/beach-and-photography\/","url_meta":{"origin":8202,"position":1},"title":"Beach and photography","author":"Leonid Mamchenkov","date":"June 29, 2003","format":false,"excerpt":"Yet another day spent on the beach. Today, I was so excited about photography that I've practically stolen Hazard's camera to make a bunch of pictures. Everything from highway road and bushes around it to advertising stands and passing by cars got onto the flash card. Hopefully, he should share\u2026","rel":"","context":"In &quot;All&quot;","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16781,"url":"https:\/\/mamchenkov.net\/wordpress\/2012\/10\/02\/bash-directory-bookmarks\/","url_meta":{"origin":8202,"position":2},"title":"Bash directory bookmarks","author":"Leonid Mamchenkov","date":"October 2, 2012","format":false,"excerpt":"While reading through the comments to this Habrahabr article (in Russian), I came across an excellent tip for the directory bookmarks in bash shell. \u00a0Here's how to set it up. Firstly, add the following lines to your .bashrc or .bash_profile file: Secondly, if you are already using ~\/.bookmarks file for\u2026","rel":"","context":"In &quot;All&quot;","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":27161,"url":"https:\/\/mamchenkov.net\/wordpress\/2016\/12\/21\/why-are-browsers-so-slow\/","url_meta":{"origin":8202,"position":3},"title":"Why are browsers so slow?","author":"Leonid Mamchenkov","date":"December 21, 2016","format":false,"excerpt":"As a user of Opera browser in the good ol' days, I share Ilya Birman's pain ... But\u00a0I am not\u00a0talking about rendering and\u00a0scripts. I am talking about everything else. Safari may take a\u00a0second or\u00a0two just to\u00a0open a\u00a0new blank tab on\u00a0a\u00a02014 iMac. And\u00a0with ten or\u00a0fifteen open tabs it eventually becomes sluggish\u2026","rel":"","context":"In &quot;All&quot;","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26254,"url":"https:\/\/mamchenkov.net\/wordpress\/2016\/07\/18\/the-slashdot-interview-with-larry-wall\/","url_meta":{"origin":8202,"position":4},"title":"The Slashdot Interview With Larry Wall","author":"Leonid Mamchenkov","date":"July 18, 2016","format":false,"excerpt":"Slashdot runs the interview with Larry Wall, the creator of Perl programming language. \u00a0There is a wide variety of questions. \u00a0Some are technical - about Perl 6, comparison to other programming languages (Python, PHP), Perl in the browser, etc. \u00a0Some are more generic - what kind of tools Larry uses,\u2026","rel":"","context":"In &quot;All&quot;","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14588,"url":"https:\/\/mamchenkov.net\/wordpress\/2011\/03\/15\/google-is-building-a-better-boss\/","url_meta":{"origin":8202,"position":5},"title":"Google is building a better boss","author":"Leonid Mamchenkov","date":"March 15, 2011","format":false,"excerpt":"Here is an interesting New York Times article about Google's Project Oxygen, which is, in\u00a0essence, an initiative by the company to improve management. In Project Oxygen, the statisticians gathered more than 10,000 observations about managers \u2014 across more than 100 variables, from various performance reviews, feedback surveys and other reports.\u2026","rel":"","context":"In &quot;All&quot;","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/posts\/8202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/comments?post=8202"}],"version-history":[{"count":0,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/posts\/8202\/revisions"}],"wp:attachment":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/media?parent=8202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/categories?post=8202"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/tags?post=8202"},{"taxonomy":"keyring_services","embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/keyring_services?post=8202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}