{"id":193,"date":"2003-04-20T12:00:39","date_gmt":"2003-04-20T09:00:39","guid":{"rendered":"https:\/\/mamchenkov.net\/wordpress\/?p=193"},"modified":"2003-04-20T12:00:39","modified_gmt":"2003-04-20T09:00:39","slug":"rt-and-mason","status":"publish","type":"post","link":"https:\/\/mamchenkov.net\/wordpress\/2003\/04\/20\/rt-and-mason\/","title":{"rendered":"RT and Mason"},"content":{"rendered":"\n

Finally, I’ve got a bit of time to get my hands on Mason<\/a>. I’ve already managed to install and configure it and did my “Hello world!” program. Installation and configuration is extremely easy and mostly consist of Perl modules installation from CPAN. Documentation on the site is excellent, and I have a couple of RT<\/a> ticketing systems as a reference. Let the fun hour begin!<\/p>\n\n","protected":false},"excerpt":{"rendered":"\n

Finally, I’ve got a bit of time to get my hands on Mason. I’ve already managed to install and configure it and did my “Hello world!” program. Installation and configuration is extremely easy and mostly consist of Perl modules installation from CPAN. Documentation on the site is excellent, and I have a couple of RT … Continue reading RT and Mason<\/span><\/a><\/p>\n\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_links_to":"","_links_to_target":""},"categories":[1,62],"tags":[],"keyring_services":[],"class_list":["post-193","post","type-post","status-publish","format-standard","hentry","category-general","category-technology"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack-related-posts":[{"id":26010,"url":"https:\/\/mamchenkov.net\/wordpress\/2016\/04\/12\/open-source-software-is-so-reassuring\/","url_meta":{"origin":193,"position":0},"title":"Open Source software is so reassuring …","author":"Leonid Mamchenkov","date":"April 12, 2016","format":false,"excerpt":"There's nothing like working on a problem for a few days and getting to the reassuring code snippet like this: The first comment\u00a0is misleading. It throws you off. Almost make you close the file and go somewhere else. But that's just a little frustration from the last few days. The\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14695,"url":"https:\/\/mamchenkov.net\/wordpress\/2011\/03\/28\/rt3-automatically-assign-owner-by-queue\/","url_meta":{"origin":193,"position":1},"title":"RT3 : Automatically assign owner by queue","author":"Leonid Mamchenkov","date":"March 28, 2011","format":false,"excerpt":"There is one bit of functionality that I keep reusing for pretty much every installation of RT3 - automatic assignment of tickets to specific users based on queue. \u00a0There are a few solutions to this problem and some are documented in RT3 wiki. \u00a0But I always keep forgetting which solution\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14808,"url":"https:\/\/mamchenkov.net\/wordpress\/2011\/04\/29\/request-tracker-4-released\/","url_meta":{"origin":193,"position":2},"title":"Request Tracker 4 released!","author":"Leonid Mamchenkov","date":"April 29, 2011","format":false,"excerpt":"Here are some major technology news - Request Tracker 4 is released! \u00a0For those of you not in the know, Request Tracker is an open source ticketing system developed by the company called Best Practical Solutions LLC. \u00a0Request Tracker, or RT for short, is one of the most flexible pieces\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/mail.google.com\/mail\/u\/0\/images\/cleardot.gif?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":11491,"url":"https:\/\/mamchenkov.net\/wordpress\/2009\/01\/19\/fixing-advanced-search-performance-in-rt3\/","url_meta":{"origin":193,"position":3},"title":"Fixing advanced search performance in RT3","author":"Leonid Mamchenkov","date":"January 19, 2009","format":false,"excerpt":"It's been bugging me for a while now that advanced search is extremely slow in our RT3.\u00a0 I thought it was something related to the famous Perl bug, but apparently it wasn't.\u00a0 Then I was I waiting for Fedora 10 to come out, so that we'd upgrade our RT3 installation\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":26031,"url":"https:\/\/mamchenkov.net\/wordpress\/2016\/04\/18\/single-sign-on-between-sugarcrm-and-request-tracker\/","url_meta":{"origin":193,"position":4},"title":"Single Sign-On Between SugarCRM and Request Tracker","author":"Leonid Mamchenkov","date":"April 18, 2016","format":false,"excerpt":"As mentioned\u00a0before,\u00a0over the last few month I've been involved in quite a few integration projects, using mostly SugarCRM and Request Tracker. \u00a0One of the interesting challenges was the Single Sign-On (SSO) between the two. The interesting bit comes from these facts: Different technologies: SugarCRM is written in PHP, while Request\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":17929,"url":"https:\/\/mamchenkov.net\/wordpress\/2013\/03\/25\/best-practical-rt-training\/","url_meta":{"origin":193,"position":5},"title":"Best Practical RT training","author":"Leonid Mamchenkov","date":"March 25, 2013","format":false,"excerpt":"I've spent the better part of Wednesday and Thursday of last week in Amsterdam, at Best Practical's RT training sessions. 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