{"id":16451,"date":"2012-07-11T23:44:59","date_gmt":"2012-07-11T21:44:59","guid":{"rendered":"https:\/\/mamchenkov.net\/wordpress\/?p=16451"},"modified":"2012-07-11T23:44:59","modified_gmt":"2012-07-11T21:44:59","slug":"the-hopeless-case-of-godaddy-brevity","status":"publish","type":"post","link":"https:\/\/mamchenkov.net\/wordpress\/2012\/07\/11\/the-hopeless-case-of-godaddy-brevity\/","title":{"rendered":"The hopeless case of GoDaddy brevity"},"content":{"rendered":"\n

GoDaddy<\/a> has been known for its horrible website for a long time now. \u00a0Anyone who has ever hosted a domain with them, knows how\u00a0counter-intuitive, cluttered, and noisy that website is. \u00a0But there was still a little hope that one day they will realize this and maybe, just maybe throw 99.99% of all that junk out of the window.<\/p>\n

Today I lost that hope.<\/p>\n

<\/p>\n

Why? \u00a0Because I received a reminder email from GoDaddy. \u00a0A few of my domains are expiring soon, and GoDaddy kindly reminds me that I need to renew them. \u00a0Sounds good, doesn’t it? \u00a0Maybe. \u00a0But you better take a look. \u00a0Here is a screenshot of the HTML email that I received – a couple of places are blurred by me, and a couple of other places are highlight with red lines – those indicate the useful bits in this email.<\/p>\n

\"\"<\/a><\/p>\n

If you can’t find the markings, I’ll tell you. \u00a0There are exactly two of them. \u00a0One is in the second half of the message subject, the half that is not really visible on the mobile or some other small screen. \u00a0The useful bit is the one that says “You have domains expiring!”. \u00a0The second bit is in one of those boxes around the middle of the message. \u00a0 Titled with “Items expiring” and with content of just “Domain names: yes”.<\/p>\n

There! \u00a0None of the actual expiring domain names is mentioned. \u00a0Nor is the date of the expiry. \u00a0If you want to find out anything more than that, click on the “Renew now” button, visit the GoDaddy website, login, navigate to your domains, and then see what needs to be done.<\/p>\n

The rest of this email is absolutely useless junk! \u00a0I mean, they can literally take it all out and throw it away, leaving just “You have domains expiring! Click here to visit the GoDaddy website and find out more.”<\/p>\n

Usually I don’t really pay attention to GoDaddy emails, but today I did. \u00a0And when I realized how much junk is there, I couldn’t believe my eyes. \u00a0So I looked through it a few more times, just being extra careful that I haven’t missed much.<\/p>\n

Apparently I did. \u00a0For those people who’s email client does not render HTML emails properly, and for the mobile phone folks, GoDaddy provided a link to the mobile version of this email. \u00a0There I was, thinking that now they would nail it.<\/p>\n

And they didn’t. \u00a0Here is the screenshot I took after navigating to the mobile version link.<\/p>\n

\"\"<\/a><\/p>\n

I have to say that indeed it is a shorter, lighter version of the HTML email. \u00a0But once again, it misses the point completely. \u00a0This one doesn’t even tell you why you are reading all this text. \u00a0And to add insult to injury, the thing that they tell you to click (“My Account”) is not actually clickable, even though a few other elements in the message are.<\/p>\n

I hope, now you understand why I lost hope in GoDaddy ever improving its website and its email communications. \u00a0Brevity is the soul of wit, said a wise man. \u00a0But, I guess, GoDaddy never heard the saying.<\/p>\n\n","protected":false},"excerpt":{"rendered":"\n

GoDaddy has been known for its horrible website for a long time now. \u00a0Anyone who has ever hosted a domain with them, knows how\u00a0counter-intuitive, cluttered, and noisy that website is. \u00a0But there was still a little hope that one day they will realize this and maybe, just maybe throw 99.99% of all that junk out … Continue reading The hopeless case of GoDaddy brevity<\/span><\/a><\/p>\n\n","protected":false},"author":2,"featured_media":16452,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_links_to":"","_links_to_target":""},"categories":[1,62,1334],"tags":[1762,72,2470,1158],"keyring_services":[],"class_list":["post-16451","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","category-technology","category-web-work","tag-domain-names","tag-email","tag-godaddy","tag-user-interfaces"],"aioseo_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"https:\/\/i0.wp.com\/mamchenkov.net\/wordpress\/wp-content\/uploads\/2012\/07\/GoDaddy-email.png?fit=878%2C1795&ssl=1","jetpack-related-posts":[{"id":16517,"url":"https:\/\/mamchenkov.net\/wordpress\/2012\/07\/18\/godaddy-com\/","url_meta":{"origin":16451,"position":0},"title":"GoDaddy.com","author":"Leonid Mamchenkov","date":"July 18, 2012","format":"link","excerpt":"GoDaddy.com GoDaddy heard the prayers and re-designed their website and admin console. \u00a0It is still horrible, but it is approximately 100,000 better than the previous one. \u00a0Cheers!","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":15228,"url":"https:\/\/mamchenkov.net\/wordpress\/2011\/06\/28\/godaddy-is-being-sold-to-silver-lake\/","url_meta":{"origin":16451,"position":1},"title":"GoDaddy is being sold to Silver Lake","author":"Leonid Mamchenkov","date":"June 28, 2011","format":false,"excerpt":"According to GigaOm: Go Daddy, the largest domain registrar and a web hosting provider, is reportedly close to being sold to a group of private equity firms including KKR and Silver Lake Partners. The purchase price is about $2 \u2013 2.5 billion, according to several news outlets. That's the same\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16698,"url":"https:\/\/mamchenkov.net\/wordpress\/2012\/09\/11\/ive-been-using-cloudflare-for-my-domain-for-over\/","url_meta":{"origin":16451,"position":2},"title":"I’ve been using CloudFlare for my domain for over …","author":"Leonid Mamchenkov","date":"September 11, 2012","format":"status","excerpt":"I've been using CloudFlare for my domain for over a year. \u00a0Two weeks after I move back to GoDaddy, GoDaddy gets DDOSed. \u00a0Coincidence? I think not.","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":14457,"url":"https:\/\/mamchenkov.net\/wordpress\/2011\/02\/19\/sold-domain-slonn-com\/","url_meta":{"origin":16451,"position":3},"title":"Sold domain – slonn.com","author":"Leonid Mamchenkov","date":"February 19, 2011","format":false,"excerpt":"I've been buying domains for a few years now. \u00a0Every time I have an idea for a project, I go and buy a domain for it. \u00a0Sometimes the project idea actually gets implemented and lives for a while. \u00a0Most of the time I just put it on the shelf. \u00a0I\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":16697,"url":"https:\/\/mamchenkov.net\/wordpress\/2012\/09\/11\/godaddy-goes-down-the-cycle-is-complete\/","url_meta":{"origin":16451,"position":4},"title":"GoDaddy goes down, the cycle is complete","author":"Leonid Mamchenkov","date":"September 11, 2012","format":false,"excerpt":"Back when I just started doing web things, there weren't Web 2.0, cloud computing, or much of web services. \u00a0People used to do their own thing, and that's exactly what I was doing too. \u00a0I had a home server that was my web, email, ftp, dns, file, and print server.\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":22865,"url":"https:\/\/mamchenkov.net\/wordpress\/2014\/11\/13\/domain-name-redemption-fee\/","url_meta":{"origin":16451,"position":5},"title":"Domain name redemption fee","author":"Leonid Mamchenkov","date":"November 13, 2014","format":false,"excerpt":"After years and years of working with domain names (buying, selling, configuring, etc), today was the first time that I needed to recover an expired domain name. \u00a0I thought I didn't need it, but I was wrong. \u00a0I needed it, I needed to unlock it, and I needed to transfer\u2026","rel":"","context":"In "All"","block_context":{"text":"All","link":"https:\/\/mamchenkov.net\/wordpress\/category\/general\/"},"img":{"alt_text":"Unlock","src":"https:\/\/i0.wp.com\/mamchenkov.net\/wordpress\/wp-content\/uploads\/2014\/11\/Unlock-500x218.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/posts\/16451","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/comments?post=16451"}],"version-history":[{"count":0,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/posts\/16451\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/media\/16452"}],"wp:attachment":[{"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/media?parent=16451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/categories?post=16451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/tags?post=16451"},{"taxonomy":"keyring_services","embeddable":true,"href":"https:\/\/mamchenkov.net\/wordpress\/wp-json\/wp\/v2\/keyring_services?post=16451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}