{"id":11449,"date":"2008-12-08T12:07:40","date_gmt":"2008-12-08T09:07:40","guid":{"rendered":"https:\/\/mamchenkov.net\/wordpress\/?p=11449"},"modified":"2008-12-08T12:07:40","modified_gmt":"2008-12-08T09:07:40","slug":"fixing-rt3-on-fedora-10","status":"publish","type":"post","link":"https:\/\/mamchenkov.net\/wordpress\/2008\/12\/08\/fixing-rt3-on-fedora-10\/","title":{"rendered":"Fixing RT3 on Fedora 10"},"content":{"rendered":"\n

We upgraded our development server to Fedora 10 over the weekend.\u00a0 Among other things, it runs RT3<\/a> – excellent support, issue management, and bug tracking tool.\u00a0 Once the upgrade was over, we ended up with a semi-working setup of RT3.\u00a0 The emails were going through just fine, but the web interface was giving out a blank screen with no content or errors or warnings.<\/p>\n

Googled a bit, but that didn’t help a lot.\u00a0\u00a0 Went through server logs and found an out of memory shout from Storable.pm:<\/p>\n

2325:Callback called exit at \r\n..\/..\/lib\/Storable.pm (autosplit into ..\/..\/lib\/auto\/Storable\/thaw.al) \r\nline 415.<\/pre>\n
Googled for that, but it turned out that quite a few people have the problem with this module running out of memory.\u00a0 And not only in RT3.<\/p>\n
So I left it where it was and had some good night sleep.\u00a0 And it helped.\u00a0 In the morning, englightment came in, and I tried reloading the page with cookies and cache cleaned.\u00a0 It worked.\u00a0 And then it didn’t work again.\u00a0 Cleaning cookies was helping for a couple of page views.\u00a0 So I dived back into the RT_Config.pm file to see my options.\u00a0 There it was.<\/p>\n
=item C<$WebSessionClass>\r\nC<$WebSessionClass> is the class you wish to use for managing Sessions.\r\nIt defaults to use your SQL database, but if you are using MySQL 3.x and\r\nplans to use non-ascii Queue names, uncomment and add this line to\r\nF<RT_SiteConfig.pm> will prevent session corruption.\r\n=cut\r\n# Set($WebSessionClass , 'Apache::Session::File');<\/pre>\n
Once I enabled Apache::Session::File, the problem went away.\u00a0 We are now back to work, enjoying the new web 2.0 round corners interface, pastel colors, and more.<\/p>\n\n","protected":false},"excerpt":{"rendered":"\n
We upgraded our development server to Fedora 10 over the weekend.\u00a0 Among other things, it runs RT3 – excellent support, issue management, and bug tracking tool.\u00a0 Once the upgrade was over, we ended up with a semi-working setup of RT3.\u00a0 The emails were going through just fine, but the web interface was giving out a … Continue reading Fixing RT3 on Fedora 10<\/span><\/a><\/p>\n\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"categories":[1,133],"tags":[132,2351,2912,3150,39,19],"keyring_services":[],"class_list":["post-11449","post","type-post","status-publish","format-standard","hentry","category-general","category-sysadmin","tag-configuration","tag-fedora-linux","tag-open-source","tag-request-tracker","tag-software","tag-tools"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t