AbuseIO is an Open Source software for management of abuse reports. It’s like a specialized ticketing/support system, which can automatically parse a variety of abuse notifications, file them, notify the team, and provide the tools to respond and close the incident. In a nutshell:
- 100% Free & Open Source
- Works with IPv4 and IPv6 addresses
- Automatically parse events into abuse tickets and add a classification
- Integrate with existing IPAM systems
- Set automatic (re)notifications per case or customer with configurable intervals
- Allow abuse desks and end users to reply, close or add notes to cases
- Link end users to a self help portal in case they need help to resolve the issue
If that sounds interesting, have a look at the Features page. You might also want to read the blog post covering a last year’s release of AbuseIO version 4.0.
The system is written in PHP, with Laravel framework, so making changes and adding features should be quite easy.