I’ve been ordering stuff from Amazon.co.uk rather frequently. I never had any problems with any of the products or deliveries. Until my last order. For some reason it just didn’t come. And because it was a DataPost delivery, it couldn’t have been tracked either.
So, when all the dates for estimated delivery passed, I emailed back to Amazon asking them if they have any information about that order. They told me that they haven’t, but if the order won’t arrive in the next few days (they gave me a specific date), then I should just let them know and they would resend it free of charge.
The date they mentioned came and went but the order still wasn’t here. So I waited for another couple of days and asked Amazon again. They emailed me back and said that they will place a replacement order within the same day. A few minutes later they confirmed that the replacement order has been placed, and just wanted to know if I still want all of the items, since one of the DVDs that I had on the list changed status from “In Stock” to “Usually ships within the next 4-6 business days”. I said that I don’t mind about more delay and would rather just get all of the things that I ordered.
And that was it. Two weeks later the re-placement order came in. And now let me state the obvious: I am a really satisfied happy customer. My respects and thanks go to Amazon for handling the situation the best way they could.
P.S.: A few days after the replacement order arrived, the original order came too. Very much delayed, but it came through as well. Because I am a greedy bastard, and because those DVDs are just so good, and because Christmas is almost upon us, I won’t be sending one of this orders back. I’ll keep both of them. But I will for sure order more, a lot more from Amazon. Thank you, and an early Merry Chrismas.