Blog of Leonid Mamchenkov

More and more people spend more and more time online. I wish more and more of them read RFC 1855 which covers netiquette guidelines. This document is more than 10 years old, but most of the points that it discusses are as valid today as they were back then. Some are even more important today than they used to be. Another good thing about this RFC is that it has theoretical directions combined with some practical advice.

A good rule of thumb: Be conservative in what you send and liberal in what you receive. You should not send heated messages (we call these “flames”) even if you are provoked. On the other hand, you shouldn’t be surprised if you get flamed and it’s prudent not to respond to flames.

Reading this document won’t make you wise enough to avoid all the mistakes of online communications, but it can seriously minimize them.

Web Worker Daily reports:

With Microsoft’s announcement this week that Outlook and Outlook Express will no longer support desktop access to Hotmail accounts raises some interesting questions on data portability.
After 30th June, Microsoft’s Windows Live Mail application will be the only means by which desktop and offline access to Hotmail accounts will be supported. This effectively means that a Hotmail user’s messages continue to be imprisoned within a closed ecosphere of services and applications. OK, smart people won’t be using Outlook, Outlook Express or Hotmail, but millions do and many have years of messages archived that they may wish to continue accessing outside a web-based interface.

I guess some people never ever learn.  Microsoft has screwed its users times after times, and yet there are still millions of them who either trust it blindly or are too lazy to spend a few moments of their lives to look for alternatives.  I have no pity for them anymore.  They deserve what they are getting.

Interestingly, out of Gmail, Yahoo Mail! and Hotmail, only the first one does not append advertising messages to actual emails.  I am rather surprised by this, given we just started with the year 2008.

I remember back when Hotmail and other webmail services were just starting, it was a common practice to monetize on advertising banners shown to webmail users, while also embedding advertising messages into outgoing emails.  That was a really ugly situation, but a lot of people suddenly got free access to email, which was great, so we lived with it.

While free webmail has always been useful, most web people prefer to have a mailbox under their own domain.  Or at least they preferred before Gmail came into play.   Nobody ever took you very serious if you were communicating using a well known free webmail service.

When the coolness of your own domain started to grow, many webmail services tried to meet the needs of their users and attempted to hide the obvious facts of them being free webmail services.  This was the time when webmail services registered tonnes and tonnes of domain names and offered their users a choice of any for their mailbox.  It was also the time when some stopped embedding advertising into outgoing emails.

For a few years, I stopped caring much about this issue, since I got a proper mailbox, as did many other people with who I communicated.  I knew of webmail existence, but it was mostly outside of my scope of interests.   Until Gmail came out.

With Gmail, Google changed the perception of webmail once again.  Two things that they did differently were AJAX interfaces, which provided for a much faster and more responsive user experience, than traditional web sites; and plenty of space.  If I remember correctly, Gmail offered something like 1 GB mailboxes.  That was in time when most other webmail services were giving out 10 or 15 MB.  “You will never have to delete an email message ever again“.

Google managed to make webmail popular again.   They implemented most of the good stuff, ignored mistakes, and came up with a few smart things of their own (conversation grouping, labels instead of folders, etc).  And, of course, one of the things that they did right was the advertising.  While reading mail, users see ads for related stuff - in clean, text, no blinking manner.  And no outgoing message is ever modified by Gmail to include advertising or to suggest that recipient should  give Gmail a try, or any of such nonsense.

I move all my mailboxes to Gmail.  This my only email interface these days.  And I’m pretty used to it now. And a lot of other people are back to webmail. And so it amazes me to no avail that some web services still don’t get it.  After all this time and all these lessons.  They still including their ads in outgoing messages.  This is really weird…

To all of you using Yahoo Mail, Hotmail, et al, - you should really give Gmail a try.  At least you’ll know for sure that your recipients will get messages exactly as you send them.  No more, no less.

Since my Gmail account gets all my mail from all my email address, I have a huge list of filters configured to sort all that mail the way I want.  After reading this post, I got a bit worried and went to check if there were any filters in my account that I haven’t created.

That was the moment when I got this idea for a new feature - filter activity report. This should work similar to how feed activity works in Google Reader.  With a tiny bit of statistics it easy to drop inactive feeds to clear up the  list of your subscriptions.  The same way, it should be easy to drop old and inactive filters from Gmail.  It should be pretty trivial to do.  Even interface-wise it should be pretty easy with something like “Last used on [insert date here]” indication near each filter in the filter management screen.

Google Blogoscoped runs this post speculating about an “undo” option for Gmail.  I’ve touched this topic some time ago in my “You can’t recall an email” post.  The base for that post of mine was purely technical.  What is sent is sent, and there is no way to get it back.

With another look on this issue, I see that technical side can be controlled to a certain degree.  Webmail providers (such as Gmail, Yahoo Mail, Hotmail, etc), can indeed delay the outgoing message by a few seconds.  Countdowns and disappearing buttons aren’t an issue either - we have plenty of technology these days (AJAX, Flash) to implement them.  And there is a certain demand for the functionality too - this can be judged by all those browser plugins and extensions, like the one mentioned in the Blogoscoped article.

Still, I’m standing on the side of “don’t do it”.  I think it’ll add to the confusion of the interface and the complexity of the system, without too much benefits in return.  I don’t think that we should have an “undo” for everything either.   And I think that the old way of “sorry, forgot to attach this document” works pretty well and sometimes makes people to actually read through and think over again about what is that they are planning to send out.

What do you think?  Would you like to see an “undo sending” button in your email client?